Application Support Manager

San Jose, US

Responsibilities
  • Pre-sales technical support for Solar PV and Battery Energy Storage customer account engagements including the development of documentation/best practices and training to ensure high-quality design and minimal post-sales technical support issues.
  • Pre- and post-sales management of technical account engagements such as being a key member of the sales team to ensure that comprehensive design, installation, and operational plans are developed and communicated to drive successful ESS solution adoption and ongoing business growth and loyalty.
  • Pre-sales technical support for utility-scale and commercial businesses and projects/deals and customized/unique design support to ensure YN Energy designs win and high-quality designs save our customers’ capital and labor costs.
  • Strong engagement and feedback/input to Research and Development and Product Management teams on identified product/technical issues along with recommendations for product improvements.
  • Coordination of field testing and feedback collection for new hardware and software
  • Close cooperation and alignment with Customer Support to enable a closed-loop system on key/top technical and product-related issues to ensure high levels of customer satisfaction, especially with top area installer accounts.
  • Lead engagement with customers on the application of ESS systems and with evaluation and teaming with partners for a balance of system equipment providers, software/EMS integration, and EPC.
  • Development of technical documentation to support our portfolio of ESS products including technical specifications, manuals, safety certifications, and technical diligence proposals.
  • Working closely with the sales team to determine appropriate prioritization of account/project opportunities relative to available technical resources and ensure close coordination and communication with the customer.
  • Leading and managing tasks in the technical pipeline to ensure that all identified/qualified projects get the proper and appropriate level of pre-sales design and technical support.
  • Managing closed-loop process with product management, customer support, and sales on all field pre-sales related topics and issues